Kristin Giangarra

Instructional Designer & eLearning Developer

MICROLEARNING

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Crash Statistics Visualization Tool Overview

This video was designed and developed to give users an overview on how to use the new Crash Statistics Visualization Tool.

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Problem:

The Crash Statistics Visualization Tool is new dashboard. In order for users be able to do their jobs effectively, they will need to know how to use the dashboard to build customized reports and drill down into crash data to understand safety trends and factors that cause crashes to occur.

Solution:

Create a video overview that shows users how to use the dashboard and features real-world scenario questions from users currently in the field.

Tools:
Camtasia, PowerPoint, Adobe Audition, Adobe Photoshop

Role:
Instructional Designer
eLearning Developer
Video Developer
Audio Editor
Script Development

Deliverables:
Video

Strong Passwords

This video and job aid bundle was designed and developed for employees to be able to access from any mobile device.

Strong Passwords microlearning image

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Problem:

Strong passwords are a crucial defense against cyber threats. Employees using weak passwords can potentially allow unauthorized access and data breaches that may cause current and potential customers to explore other options and result in a loss of revenue.

Solution:

To supplement the annual cybersecurity training, a series of microlearning bundles consisting of a short video and accompanying job aid, will be developed to provide employees with easily digestable and accessible training materials that can be referenced quickly.

Tools:
WellSaid Labs, Canva, Camtasia, Vimeo

Role:
Instructional Design
Video Design
Graphic Design

Deliverables:
πŸ”— Storyboard
πŸ”— Job Aid
πŸ”— Video

How to B.L.A.S.T. Away Customer Complaints

This video was designed and developed to train cashiers in the B.L.A.S.T. method of handling customer complaints.

How to B.L.A.S.T. Away Customer Complaints Vyond video button

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Problem:

After receiving negative reviews, it has been determined that cashiers are unprepared to handle customer complaints. The unsatisfied customers take their business elsewhere, leading to a negative company reputation and a loss of revenue.

Solution:

The transparent handling of complaints contributes to a positive brand image, fostering customer loyalty and generating positive word-of-mouth referrals. By training cashiers in the B.L.A.S.T. method of handling complaints, negative experiences turn into positive ones and providing valuable feedback for continuous company improvement.

Highlights:

Tools:
Vyond, Canva, WellSaid Labs, Vimeo

Role:
Instructional Design
Scriptwriting
Video Design
Graphic Design

Deliverables:
πŸ”— Storyboard
πŸ”— Vyond Video

Other:
πŸ”— Accessible Color Palette

5 Ways to Cultivate Self-Awareness

This video was designed and developed for Mental Health Awareness Month 2022.

5 Ways to Cultivate Self-Awareness Camtasia video button

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Problem:

Employees are struggling to establish a clear work-life boundary. The pressure to meet tight deadlines and the blurring of professional and personal life is contributing to heightened stress levels, impacting both their mental health and job satisfaction.Β 

Solution:

Integrating mindfulness into employees' lives will help reduce stress and improve their overall well-being. It can boost resilience and positively impact both their individual performance and the collective dynamics of the workplace.

Tools:
Camtasia, Canva, Audacity, Vimeo

Role:
Instructional Design
Video Design
Graphic Design
Voiceover Artist

Deliverables:
πŸ”— Camtasia Video

Volunteer Content Designers

This document was designed as a reference guide for new content designers as part of the onboarding process for a non-profit.

Volunteer Content Designer reference guide image

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Problem:

New volunteer content designers are having a hard time remembering the information from the onboarding training.

Solution:

Consolidate information from the onboarding into a reference guide.

Tools:
Google Docs, Canva

Role:
Instructional Design
Graphic Design

Deliverables:
πŸ”— Reference Guide

Active Directory

This job aid was designed to help employees set up their active directory accounts for the first time.

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Problem:

Employees have commented they want quick reference guides for new computer processes.

Solution:

Create a job aid as a quick reference guide to walk employees through the process of setting up their active directory accounts.Β 

Tools:
Canva

Role:
Instructional Design
Graphic Design

Deliverables:
πŸ”— Job Aid

Band Stage Plot

This graphic was designed for a client as a job aid to help a substitute sound engineer set up the stage before performances.

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Problem:

A client's substitute sound engineers do not know how to set up the stage for the band at gigs.

Solution:

Design and develop a job aid showing the band stage plot.

Tools:
Canva

Role:
Instructional Design
Graphic Design

Deliverables:
πŸ”— Job Aid

Check out my areas of expertise!

Select a category below to view samples of my work.

Storyline | Rise

Design Docs | Storyboards

ILT | VILT | Presentations

Videos | Jobs Aids | Guides