Problem:

Strong passwords are a crucial defense against cyber threats. Employees using weak passwords can potentially allow unauthorized access and data breaches that may cause current and potential customers to explore other options and result in a loss of revenue.

Solution:

To supplement the annual cybersecurity training, a series of microlearning bundles consisting of a short video and accompanying job aid, will be developed to provide employees with easily digestable and accessible training materials that can be referenced quickly.

Tools:
WellSaid Labs, Canva, Camtasia, Vimeo

Role:
Instructional Design
Video Design
Graphic Design

Deliverables:
🔗 Storyboard
🔗 Job Aid
🔗 Video

Problem:

After receiving negative reviews, it has been determined that cashiers are unprepared to handle customer complaints. The unsatisfied customers take their business elsewhere, leading to a negative company reputation and a loss of revenue.

Solution:

The transparent handling of complaints contributes to a positive brand image, fostering customer loyalty and generating positive word-of-mouth referrals. By training cashiers in the B.L.A.S.T. method of handling complaints, negative experiences turn into positive ones and providing valuable feedback for continuous company improvement.

Highlights:

• Custom graphics and branding throughout

• Multiple characters and poses

• Various camera angles and scene changes

Tools:
Vyond, Canva, WellSaid Labs, Vimeo

Role:
Instructional Design
Scriptwriting
Video Design
Graphic Design

Deliverables:
🔗 Storyboard
🔗 Vyond Video

Other:
🔗 Accessible Color Palette

Problem:

Employees are struggling to establish a clear work-life boundary. The pressure to meet tight deadlines and the blurring of professional and personal life is contributing to heightened stress levels, impacting both their mental health and job satisfaction. 

Solution:

Integrating mindfulness into employees' lives will help reduce stress and improve their overall well-being. It can boost resilience and positively impact both their individual performance and the collective dynamics of the workplace.

Tools:
Camtasia, Canva, Audacity, Vimeo

Role:
Instructional Design
Video Design
Graphic Design
Voiceover Artist

Deliverables:
🔗 Camtasia Video

Problem:

New volunteer content designers are having a hard time remembering the information from the onboarding training.

Solution:

Consolidate information from the onboarding into a reference guide.

Tools:
Google Docs, Canva

Role:
Instructional Design
Graphic Design

Deliverables:
🔗 Reference Guide

Problem:

Employees have commented they want quick reference guides for new computer processes.

Solution:

Create a job aid as a quick reference guide to walk employees through the process of setting up their active directory accounts. 

Tools:
Canva

Role:
Instructional Design
Graphic Design

Deliverables:
🔗 Job Aid

Problem:

A client's substitute sound engineers do not know how to set up the stage for the band at gigs.

Solution:

Design and develop a job aid showing the band stage plot.

Tools:
Canva

Role:
Instructional Design
Graphic Design

Deliverables:
🔗 Job Aid