Problem:

Bakery employees need to support the upcoming addition of egg and dairy-free baked goods, but many are not yet familiar with the reasons behind this change or the specific substitutions used. This knowledge gap can lead to confusion when baking or assisting customers with dietary needs, potentially impacting customer satisfaction and product quality.

Solution:

This microlearning module will provide employees with a clear understanding of why egg and dairy-free options are being introduced and the substitution methods involved. Armed with this knowledge, employees will be confident in baking these new products and effectively communicating with customers, ensuring a smooth transition and continued customer trust.

Tools:
Articulate Rise 360, Canva, Mighty by Maestro, ChatGPT

Role:
Instructional Design
eLearning Development
Graphic Design

Deliverables:
🔗 Design Document
🔗 Rise eLearning Module

Other:
🔗 Accessible Color Palette

Problem:

Employees are struggling to prioritize their mental well-being due to high workloads, constant connectivity, and unclear work-life boundaries. This ongoing strain is leading to increased stress and burnout, highlighting the need for training that equips employees with practical strategies for self-care, mindfulness, and sustaining mental health on the job.

Solution:

Providing employees with mental health training will empower them to prioritize self-care and manage workplace stress more effectively. It can enhance emotional well-being, reduce burnout, and contribute to a healthier, more supportive work environment.

Highlights:

• Custom graphics

• Multiple characters and poses

• Various camera angles and scene changes

Tools:
Vyond, Canva, ChatGPT

Role:
Instructional Design
Scriptwriting
Video Design
Graphic Design

Deliverables:
🔗 Design Document
🔗 Storyboard
🔗 Video

Other:
🔗 Accessible Color Palette

Problem:

The Crash Statistics Visualization Tool is new dashboard. In order for users be able to do their jobs effectively, they will need to know how to use the dashboard to build customized reports and drill down into crash data to understand safety trends and factors that cause crashes to occur.

Solution:

Create a video overview that shows users how to use the dashboard and features real-world scenario questions from users currently in the field.

Tools:
Camtasia, PowerPoint, Adobe Audition, Adobe Photoshop

Role:
Instructional Designer
eLearning Developer
Video Developer
Audio Editor
Script Development
Storyboard Designer

Deliverables:
🔗 Video

Problem:

Strong passwords are a crucial defense against cyber threats. Employees using weak passwords can potentially allow unauthorized access and data breaches that may cause current and potential customers to explore other options and result in a loss of revenue.

Solution:

To supplement the annual cybersecurity training, a series of microlearning bundles consisting of a short video and accompanying job aid, will be developed to provide employees with easily digestable and accessible training materials that can be referenced quickly.

Tools:
Camtasia, Canva, WellSaid Labs

Role:
Instructional Design
Video Design
Graphic Design

Deliverables:
🔗 Design Document
🔗 Storyboard
🔗 Job Aid
🔗 Video

Other:
🔗 Accessible Color Palette

Problem:

After receiving negative reviews, it has been determined that cashiers are unprepared to handle customer complaints. The unsatisfied customers take their business elsewhere, leading to a negative company reputation and a loss of revenue.

Solution:

The transparent handling of complaints contributes to a positive brand image, fostering customer loyalty and generating positive word-of-mouth referrals. By training cashiers in the B.L.A.S.T. method of handling complaints, negative experiences turn into positive ones and providing valuable feedback for continuous company improvement.

Highlights:

• Custom graphics and branding throughout

• Multiple characters and poses

• Various camera angles and scene changes

Tools:
Vyond, Canva, WellSaid Labs

Role:
Instructional Design
Scriptwriting
Video Design
Graphic Design

Deliverables:
🔗 Design Document
🔗 Storyboard
🔗 Video

Other:
🔗 Accessible Color Palette

Problem:

New volunteer content designers are having a hard time remembering the information from the onboarding training.

Solution:

Consolidate information from the onboarding into a reference guide.

Tools:
Google Docs, Canva

Role:
Instructional Design
Graphic Design

Deliverables:
🔗 Reference Guide

Problem:

Team leads often struggle with staying on task due to multiple responsibilities and competing priorities, which can lead to inefficiencies and missed deadlines.

Solution:

Provide team leads with a clear, structured resource to help them stay focused, organized, and on track with their tasks.

Tools:
Google Docs, Canva

Role:
Instructional Design

Deliverables:
🔗 Reference Guide

Problem:

Employees have commented they want quick reference guides for new computer processes.

Solution:

Create a job aid as a quick reference guide to walk employees through the process of setting up their active directory accounts. 

Tools:
Canva

Role:
Instructional Design
Graphic Design

Deliverables:
🔗 Job Aid

Problem:

A client's substitute sound engineers do not know how to set up the stage for the band at gigs.

Solution:

Design and develop a job aid showing the band stage plot.

Tools:
Canva

Role:
Instructional Design
Graphic Design

Deliverables:
🔗 Job Aid