Problem:

Management has noticed that electrical incidents are occurring at a high rate with new employees. Three areas have been identified as needing additional training that allows the new technicians to review and practice the skills and knowledge they will need when they are deployed in the field.  The three areas are:

• Defective Equipment

• Preventative Maintenance

• Red Electrical Outlets

Solution:

New employees need additional time to review procedures and practice applying the skills necessary to safely perform their jobs.

Highlights:

• Branching scenario

• Branching freeform drag and drop

• Accordion interaction with motion paths

• Icon hover to reveal hints in Knowledge Check

Tools:
Articulate Storyline 360, WellSaid Labs

Role:
Instructional Design
eLearning Development
Video Design
Graphic Design

Deliverables:
🔗 Design Document
🔗 Storyboard
🔗 Course Transcript
🔗 Video Introduction for eLearning Module
🔗 Storyline eLearning Module

Other:
🔗 Accessible Color Palette

Problem:

Bakery employees need to support the upcoming addition of egg and dairy-free baked goods, but many are not yet familiar with the reasons behind this change or the specific substitutions used. This knowledge gap can lead to confusion when baking or assisting customers with dietary needs, potentially impacting customer satisfaction and product quality.

Solution:

This microlearning module will provide employees with a clear understanding of why egg and dairy-free options are being introduced and the substitution methods involved. Armed with this knowledge, employees will be confident in baking these new products and effectively communicating with customers, ensuring a smooth transition and continued customer trust.

Tools:
Articulate Rise 360, Canva, Mighty by Maestro, ChatGPT

Role:
Instructional Design
eLearning Development
Graphic Design

Deliverables:
🔗 Design Document
🔗 Rise eLearning Module

Other:
🔗 Accessible Color Palette

Problem:

Many young adults are not equipped to lead to a balanced life after high school and struggle to find their place in the world. Because of this, their self-confidence is low and their dreams and goals seem unattainable.

Solution:

Provide training that consists of a comprehensive curriculum in Emotional Intelligence aimed at teaching self-awareness, self-management, social awareness, and relationship management.

Highlights:

• Accessibility Features (Alt text, accessible colors)

• Optional Music for Self-Reflections

• Custom Storyline Interaction

• Branching Scenario Assessment

Tools:
Articulate Rise 360, Articulate Storyline 360, Canva

Role:
Instructional Design
eLearning Development
Graphic Design

Deliverables:
🔗 Design Document
🔗 Custom Storyline Interaction
🔗 Rise eLearning Module

Other:
🔗 Accessible Color Palette

Problem:

Employees are struggling to prioritize their mental well-being due to high workloads, constant connectivity, and unclear work-life boundaries. This ongoing strain is leading to increased stress and burnout, highlighting the need for training that equips employees with practical strategies for self-care, mindfulness, and sustaining mental health on the job.

Solution:

Providing employees with mental health training will empower them to prioritize self-care and manage workplace stress more effectively. It can enhance emotional well-being, reduce burnout, and contribute to a healthier, more supportive work environment.

Highlights:

• Custom graphics

• Multiple characters and poses

• Various camera angles and scene changes

Tools:
Vyond, Canva, ChatGPT

Role:
Instructional Design
Scriptwriting
Video Design
Graphic Design

Deliverables:
🔗 Design Document
🔗 Storyboard
🔗 Video

Other:
🔗 Accessible Color Palette

Problem:

Strong passwords are a crucial defense against cyber threats. Employees using weak passwords can potentially allow unauthorized access and data breaches that may cause current and potential customers to explore other options and result in a loss of revenue.

Solution:

To supplement the annual cybersecurity training, a series of microlearning bundles consisting of a short video and accompanying job aid, will be developed to provide employees with easily digestable and accessible training materials that can be referenced quickly.

Tools:
Camtasia, Canva, WellSaid Labs

Role:
Instructional Design
Video Design
Graphic Design

Deliverables:
🔗 Design Document
🔗 Storyboard
🔗 Job Aid
🔗 Video

Other:
🔗 Accessible Color Palette

Problem:

After receiving negative reviews, it has been determined that cashiers are unprepared to handle customer complaints. The unsatisfied customers take their business elsewhere, leading to a negative company reputation and a loss of revenue.

Solution:

The transparent handling of complaints contributes to a positive brand image, fostering customer loyalty and generating positive word-of-mouth referrals. By training cashiers in the B.L.A.S.T. method of handling complaints, negative experiences turn into positive ones and providing valuable feedback for continuous company improvement.

Highlights:

• Custom graphics and branding throughout

• Multiple characters and poses

• Various camera angles and scene changes

Tools:
Vyond, Canva, WellSaid Labs

Role:
Instructional Design
Scriptwriting
Video Design
Graphic Design

Deliverables:
🔗 Design Document
🔗 Storyboard
🔗 Video

Other:
🔗 Accessible Color Palette