Problem:

After receiving negative reviews, it has been determined that cashiers are unprepared to handle customer complaints. The unsatisfied customers take their business elsewhere, leading to a negative company reputation and a loss of revenue.

Solution:

The transparent handling of complaints contributes to a positive brand image, fostering customer loyalty and generating positive word-of-mouth referrals. By training cashiers in the B.L.A.S.T. method of handling complaints, negative experiences turn into positive ones and providing valuable feedback for continuous company improvement.

Highlights:

• Custom graphics and branding throughout

• Multiple characters and poses

• Various camera angles and scene changes

Tools:
Vyond, Canva, WellSaid Labs, Vimeo

Role:
Instructional Design
Scriptwriting
Video Design
Graphic Design

Deliverables:
Storyboard
Vyond Video