HOW TO B.L.A.S.T AWAY CUSTOMER COMPLAINTS
Select the "Experience the Project" icon or a link at the bottom of the section to view the project or its deliverables.
Select the "Experience the Project" icon or a link at the bottom of the section to view the project or its deliverables.
Problem:
After receiving negative reviews, it has been determined that cashiers are unprepared to handle customer complaints. The unsatisfied customers take their business elsewhere, leading to a negative company reputation and a loss of revenue.
Solution:
The transparent handling of complaints contributes to a positive brand image, fostering customer loyalty and generating positive word-of-mouth referrals. By training cashiers in the B.L.A.S.T. method of handling complaints, negative experiences turn into positive ones and providing valuable feedback for continuous company improvement.
Highlights:
Custom graphics and branding throughout
Multiple characters and poses
Various camera angles and scene changes
Tools:
Vyond, Canva, WellSaid Labs, Vimeo
Role:
Instructional Design
Scriptwriting
Video Design
Graphic Design
Deliverables:
Storyboard
Vyond Video